Customer support

Customer support
1 I need help with my online order
1.1 I have a question about my online order, how do I get a hold of the right department.

All online orders are processed through our Yuma Warehouse entity, you can contact them by:

email:Support@firearmsunknown.com (this will probably be the fastest way to get a hold of someone)

phone: 619-866-5101 (this method will have a delayed response if we have higher than normal order volumes)

1.2 How long does it take you to ship once I place an order?

Most shipments happen within 24 hours, however, we sometimes receive order volumes that can push shipping times out to 5 days.

1.3 Hey guys, I see you take a bunch of different Crypto-currency, I'd like to pay with my shitcoin, but you dont offer it, what do?

You can email us at support@firearmsunknown.com and we will consider accepting your preferred coin-type. There are a lot of coins out there that we just wont touch, so we can't guarantee that we will end up accepting your shitcoin.

1.4 Hey, I keep seeing these receipts posted online but I didn't get a cool receipt, WTF bro.

To get our actual receipts you need to visit us in person at one of our retail locations, online orders do not currently include these, they instead get packing slips.

2 FFL Questions
2.1 Do you do Private Party Transfers of Firearms.

We do offer private party transfers at our Oceanside location, the cost to complete one of these has a DROS fee of 35 dollars.

2.2 Can I ship my gun purchased from a 3rd party to you so I can pick it up locally?

We do offer this service at our Oceanside location, the cost for in state transfers is 35 dollars, the cost for out of state transfers include a an additional handling and storage fee of 15 dollars. 

We do not currently offer pickups from our warehouse in Yuma.

2.3 How do I buy a gun on your website?

You can either tell us which is your preferred FFL you want us to send it to, by putting their information in the comments section of your order, or you can just do nothing... place the order and we will be giving you a call shortly afterwards to get it all sorted out.

2.4 What do you charge for specific gun related maintenance and repair services?

Scope Mounting: If the Scope and Rings are purchased from us, FREE, otherwise - $40

Install of a part purchased from us: FREE *Charges may apply if we have to remove other items to access part.

A-Frame Removal: $50

Hand Guard Installation: $30

AR Upper Deep Clean: $75

AR Lower Deep Clean: $75

Glock Deep Clean: $80

Other Platform Deep Clean: Starts at $100

Hourly Rate for all other work: $60 ($30 dollar minimum) 

 

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