STOCK POLICY: We do our best to avoid taking backorders. Once we sell out of a given item we remove it from our site or post an out of stock notification. This means if you see an item on our site, we have them in stock and it is ready to ship! HOWEVER, because demand is the way it is, there may be instances where we "oversell" an item. If this occurs for an item you have purchased we will let you know if the order will be delayed longer than 14 business days unless otherwise stated in the item.
PRICE CHANGING AND ADJUSTMENTS: Prices are subject to change without notice. While our goal is a 100% error-free website, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Firearms Unknown reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted); however we DO NOT price adjust as a general rule for items sold.
When an item is purchased, the consumer is agreeing to pay the amount upon cart settlement.
Again, please understand prices are subject to change without notice and will not be adjusted if the item goes on sale after said item is purchased.
SHIPPING TIMES: We do our best to ship same day or next day. HOWEVER, we are a small business and sometimes when we get an unexpected amount of orders, shipping can be delayed up to 4-6 weeks. If you make a purchase and choose to cancel it before it ships, your order may be subject to a 15% cancellation fee.
LOCAL PICK-UP: Currently, we are not set up for online orders to be picked up in-store. If you wish to purchase online items in store, please feel free to do so, but we suggest checking the stock listed on our website and/or calling your desired store location to ensure the product you desire is in stock at your favored location.
No returns are accepted on firearms and ammunition.
For Online and Phone Orders Only:
If you send the item back within 14 days you will be given a refund for the amount of the item you sent back, minus our actual cost to ship the item to you, minus a 15% restocking fee.
We do not accept returns for defective items we do not manufacture.
Upon returning a defective item we manufacture, you need to e-mail us and explain in your e-mail what the defect is and why you are sending the item back defective house items will be repaired or replaced.
CANCELLED ORDERS: Orders that are cancelled before or after shipment are subject to a 15% cancellation fee.
RESTOCKING FEE: In addition to our actual shipping cost the buyer will be responsible for a 15% restocking fee for items returned.
RETURN SHPPING: Generally, the customer is responsible for obtaining and paying for a return shipping label from their preferred shipping carrier for cancelled orders.
CRYPTO PAYMENT REFUNDS: As we do not always hold crypto positions, for orders made using crypto, returns will be done either in the crypto that was used or in US dollars by check, at Firearms Unknown's sole discretion.
FIREARMS: It is the responsibility of the buyer to inspect the firearm prior to transfer. Once transfer is complete through a licensed FFL, no refunds, returns, or exchanges will be accepted.
AMMUNITION: Once ammunition has been shipped, no refunds, returns, or exchanges will be accepted.
In Store Return Policy:
Most items purchased in our retail stores are eligible for return within 14-days of your purchase date. The items must be un-used and the original packaging to be eligible for a return. Items returned will be eligible for store credit only, no refunds are given.
Firearms and ammunition are NOT eligible for return or exchange. All deposits made on firearms or ammunition are non-refundable.
DENIED PURCHASERS: Orders that are cancelled or returned due to determination of prohibited buyer status are subject to a 100% Prohibited Buyer fee. If you are a prohibited purchaser please DO NOT attempt to purchase from us. You are not going to slip through the cracks and you are going to lose all of your money.
We do not do international business.
NOTE: We aim to make you happy with your purchase, so if you have a problem, please do not hesitate to contact us.