General terms & conditions

STOCK POLICY: We do our best to avoid taking backorders. Once we sell out of a given item we remove it from our site or post an out of stock notification. This means if you see an item on our site, we have them in stock and it is ready to ship! HOWEVER, because demand is the way it is, there may be instances where we "oversell" an item. If this occurs for an item you have purchased we will let you know if the order will be delayed longer than 14 business days unless otherwise stated in the item.

PRICE CHANGING AND ADJUSTMENTS: Prices are subject to change without notice. While our goal is a 100% error-free website, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Firearms Unknown reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted); however we DO NOT price adjust as a general rule for items sold.

When an item is purchased, the consumer is agreeing to pay the amount upon cart settlement.

Again, please understand prices are subject to change without notice and will not be adjusted if the item goes on sale after said item is purchased.

LOCAL PICK-UP: Currently, we are not set up for online orders to be picked up in-store.  If you wish to purchase online items in store, please feel free to do so, but we suggest calling your desired store location to ensure the product you desire is in stock at your favored location. 

 

SHIPPING TIMES: We do our best to ship same day or next day. HOWEVER, we are a small business and sometimes when we get an unexpected amount of orders, shipping can be delayed up to 4-6 weeks. If you make a purchase and choose to cancel it before it ships, your order may be subject to a 15% cancellation fee.  

LOCAL PICK-UP: Currently, we are not set up for online orders to be picked up in-store.  If you wish to purchase online items in store, please feel free to do so, but we suggest checking the stock listed on our website and/or calling your desired store location to ensure the product you desire is in stock at your favored location. 

RETURN POLICY: We have a no questions asked 14 day return policy on most items, so long as the item has not been used and is in the original packaging. We will not accept returns for an item that has been used. 

 

No returns are accepted on firearms and ammunition. 

 

For Online Orders Only:

If you send the item back within 14 days you will be given a refund for the amount of the item you sent back, minus our actual cost to ship the item to you, minus a 15% restocking fee.

We do not accept returns for defective items we do not manufacture.

Upon returning a defective item we manufacture, you need to e-mail us and explain in your e-mail what the defect is and why you are sending the item back defective house items will be repaired or replaced.

In Store Return Policy:

Items purchased in our retail stores are eligible for return within 14-days of your purchase date.  The items must be un-used and the original packaging to be eligible for a return.   Items returned will be eligible for store credit only, no refunds are given.  Firearms and ammunition are NOT eligible for return or exchange.

RESTOCKING FEE: In addition to our actual shipping cost the buyer will be responsible for a 15% restocking fee for items returned.

CANCELLED ORDERS: Orders that are cancelled before or after shipment are subject to a 15% cancellation fee.

We do not do international business.

NOTE: We aim to make you happy with your purchase, so if you have a problem, please do not hesitate to contact us.